- On-time definition is consistent.
- In-full performance is measured separately.
- Defects and rejected receipts are tracked.
- Administrative or invoice errors are considered.
- Buyer-caused schedule changes are separated from supplier misses.
- Recurring root causes are identified.
- Corrective actions have owners and dates.
- Price performance is considered with service and quality.
- Continuity risks are reviewed for critical suppliers.
- Future volume changes are communicated appropriately.
Adapt it: Add the approvals, legal requirements, tax fields, system references and retention rules that apply to your organization and jurisdiction.